Account & Billing
- I don't have/want to use my credit card. Why is PayPal asking me to add one?
- I forgot to cancel my subscription; can I get a refund?
- I want to pause my subscription. Can I do that?
- I was issued a refund but I still don't see the money.
- If you're in Canada, how come you charge in USD?
- International Transaction Fees
- Is sales tax charged for these products?
- Is there a contract with Pianote?
- My account has funds. How come my payment failed?
- My last payment failed and I want to reinstate my payment plan. How do I do that?
- What payment options do you accept?
- When will I be charged for my next membership renewal?
- When will I be charged for my next payment plan payment?
- Where can I find my account information?
- Where can I find my billing history and invoices?
- Why am I getting a 500 error?
- Why can't I login to my account?
- Why did my membership renew?
- Why didn't I get a refund?
- Why is my refunded amount different from what I paid?