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Account & Billing

  • I don't have/want to use my credit card. Why is PayPal asking me to add one?
  • I forgot to cancel my subscription; can I get a refund?
  • I want to pause my subscription. Can I do that?
  • I was issued a refund but I still don't see the money.
  • If you're in Canada, how come you charge in USD?
  • International Transaction Fees
  • Is sales tax charged for these products?
  • Is there a contract with Pianote?
  • My account has funds. How come my payment failed?
  • My last payment failed and I want to reinstate my payment plan. How do I do that?
  • What payment options do you accept?
  • When will I be charged for my next membership renewal?
  • When will I be charged for my next payment plan payment?
  • Where can I find my account information?
  • Where can I find my billing history and invoices?
  • Why am I getting a 500 error?
  • Why can't I login to my account?
  • Why did my membership renew?
  • Why didn't I get a refund?
  • Why is my refunded amount different from what I paid?
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